Your Privacy. Our Responsibility. Our Commitment.
Effective Date: June 2025
At Zoiko Group, we believe that privacy is a fundamental human right. As an organization that spans industries, markets, and continents, we treat the protection of personal information as an essential component of our responsibility to our customers, partners, employees, and communities.
We are committed to earning and maintaining your trust through ethical data practices, robust privacy governance, and transparent communication.
This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with Zoiko Group companies, brands, services, websites, and digital platforms.
1. Scope of This Policy
This Privacy Policy applies to:
- Zoiko Group Inc. and its subsidiaries, affiliates, and brands
- All websites, applications, and online services operated by Zoiko Group
- Offline activities such as corporate events, customer support, and B2B engagements
This Policy does not apply to:
- Third-party websites or services linked from Zoiko Group websites
- Services governed by product-specific privacy notices
2. Information We Collect
Information You Provide to Us
- Contact information (name, email address, phone number, mailing address)
- Professional information (job title, employer, industry)
- Payment information (processed via secure third-party providers)
- Preferences, feedback, and survey responses
- Event registration information
- Support requests and correspondence
Information Collected Automatically
- IP address and geolocation data
- Device identifiers and technical characteristics
- Browser type, operating system, and referring URLs
- Website/app interaction data (pages viewed, time spent, clickstream)
- Cookies, beacons, tags, and similar technologies
Information from Third Parties
- Business partners and affiliates
- Publicly available sources
- Social media platforms (in accordance with your privacy settings)
- Data enrichment providers for B2B services
3. How We Use Your Information
We use your personal information to:
- Provide, maintain, and improve Zoiko Group products and services
- Process transactions and fulfill contractual obligations
- Personalize content and experiences
- Conduct marketing, advertising, and promotional activities (where permitted)
- Perform analytics and business intelligence
- Develop and enhance AI-powered features and services
- Detect, prevent, and mitigate fraud and security risks
- Comply with legal obligations and regulatory requirements
- Exercise our legal rights and defend against claims
Legal Basis for Processing (GDPR)
Where required under GDPR or similar laws, we process personal data based on:
- Consent (for marketing, use of certain cookies)
- Performance of a contract (to provide services you request)
- Compliance with legal obligations
- Legitimate interests (including improving services, securing our systems, preventing fraud)
4. Sharing of Information
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable core site functionality
- Personalize your experience
- Analyze usage trends
- Support advertising and marketing activities
You may manage cookie preferences through our cookie management tools and browser settings.
For more details, please see our Cookie Policy [link].
6. International Data Transfers
Given our global operations, personal information may be transferred to, and processed in, countries other than
your country of residence.
When transferring personal data internationally, we implement appropriate safeguards, such as:
- Standard Contractual Clauses (SCCs) approved by regulatory authorities
- Adequacy decisions issued by the European Commission or UK authorities
- Other applicable data transfer mechanisms recognized under GDPR and CCPA
7. Automated Decision-Making and Profiling
Some Zoiko Group services may include automated decision-making or profiling, for example:
- Personalized content recommendations
- Risk scoring for fraud prevention
- Certain AI-driven service enhancements (ex: ZoikoPal, ZoikoTime)
Where legally required, we will provide meaningful information about the logic involved and allow you to request human intervention or object to such processing.
8. Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes outlined in this Policy
- Comply with applicable legal and regulatory obligations
- Resolve disputes and enforce our rights
We apply data minimization and periodic review practices to ensure that personal information is not retained
longer than necessary.
9. Data Security
We implement industry-leading technical and organizational measures to safeguard personal information,
including:
- Encryption of data in transit and at rest
- Access controls and authentication mechanisms
- Monitoring for unauthorized access and threats
- Regular security testing and vulnerability assessments
- Employee training on privacy and data protection
10. Your Rights and Choices
11. Children’s Privacy
Zoiko Group does not knowingly collect personal information from children under age 16 without verifiable
parental consent.
If we discover that we have inadvertently collected such data, we will promptly delete it and take appropriate
action.
12. Privacy Governance and Accountability
We maintain an internal Privacy Governance Framework, overseen by:
- The Group Privacy Office
- The Office of the Chief Legal & Governance Officer
- Our Corporate Governance and Nominating Committee
- Business Unit Privacy Champions across Zoiko Group brands
We conduct regular privacy impact assessments, audits, and training to ensure ongoing compliance and
accountability.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised Effective Date.
Significant changes will be communicated through appropriate channels.
14. Contact Us
If you have any questions about this Privacy Policy or your personal data rights, please contact:
Closing Statement
At Zoiko Group, privacy is at the core of our commitment to ethical innovation and trusted relationships.
We remain dedicated to upholding the highest standards of privacy, transparency, and data protection as we serve our global community.
